FAQs
Where does The Hot Doggy Club Ship?
We ship everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. At this time, we do not ship internationally but we hope to offer international shipping options soon.
How much does shipping cost?
We offer two shipping options and your rate is calculated at checkout.
Need your paws on our goods sooner? Reach out to support@thehotdoggyclub.com and we'll see what we can do to help.
How long will it take my order to ship?
If Economy shipping is selected your order will arrive within 5 - 8 days.
If Standard shipping is selected your order will arrive within 3 - 4 days.
As a heads up, delays are common during the holiday seasons, so we apologize in advance if your package takes a little longer to arrive during those times.
Can I change or cancel my order after it's placed?
We will do our best to accommodate any change requests, but cannot guarantee that updates will be made before your order ships. We are unable to redirect goods once they are in transit, so please make sure your shipping address is correct.
Please reach out to support@thehotdoggyclub.com as soon as possible after you place an order, and we will work with you to resolve any issues. Please note that our business hours are Monday - Friday 9am to 5pm EST.
Why isn't my tracking updating?
As this is the busiest season for our postal service and other couriers, sometimes there are delays in their tracking systems, but they should be rectified within a day or so.
If you see no movement or change for 5 business days, please feel free to reach out to us at support@thehotdoggyclub.com.